HK-Care Consulting Limited (Domiciliary division) will have a policy of promoting the maintenance of Service Users’ normal social networks and social activities. Our organisation recognises how lonely and isolated people who use services can be and will endeavour to operate above and beyond to ensure people who use services are not excluded and left lonely. The Service User’s Care Plan will include a facility for recording life history, social networks and contacts, and preferences for activities and hobbies in order that the Service User is offered access to those networks and activities which are appropriate and desired. The organisation will collaborate with other stakeholders to ensure a wholistic approach to delivery of care.
At HK-Care Consulting, we believe in providing a dedicated safe and responsive service which is warm, friendly and safe. We value inclusion and collaborative working that will empower and enable individuals through the promotion and encouragement of independence, choice and rights. We value treating people as individuals and believe that everyone within our organisation are fundamental to the service delivering a high standard of care. HK-Care Consulting will provide a service where service users are encouraged to maintain self-respect and a life style that is comfortable and at a level that is dictated by them in an independent way in their homes and communities. We will provide a service that has an open- door policy where everyone feels included and valued.
We will offer an opportunity for individuals to receive support in the comfort of their own home and to have the support of highly trained and skilled staff to maintain their welfare, choice, and support with daily living skills. Furthermore, support with emotional needs and personal care is central to our service, whilst maintaining a level of independence at home encouraging a sense of individuality and independence.
We pride ourselves in offering this opportunity to individuals for as long as they should require by individualising, reviewing and meeting their needs. We will endeavour to work in partnership with service users and their relatives by reviewing our service provision and taking on board any feedback given to improve our service and practice
Our staff share in our vision of developing a service where everyone is committed to meet our aims and objectives ensuring that the service is delivered flexibly, attentively and in a non-discriminatory way whilst respecting each individual’s right to privacy, dignity, fulfilment, and the right to make informed choices.
We will ensure that each Service User’s needs and values are respected in matters of religion, culture, race/ ethnic origin, sexuality/sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments. We will involve Service Users and carers in the management and development of the service which will be monitored regularly ensuring that we work in the best interests of all parties involved.
We aim to provide a service that:
- Upholds equal opportunities and is inclusive.
- Ensures people feel safe and are safeguarded from any form of abuse.
- Respects diversity and cultute
- Promotoes and encourages indepencence
- Tailored to each individual’s needs with regard to their support
- Maintains the service users sense of individuality
- Ensures that we are aware of any risks surrounding the Service User and that they are thoroughly risks assessed and dealt with in timely manner.
- Continuous improvement
- Respect for diversity and cultural/religious needs
- High standards and a celebration of achievement